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Review the prerequisites

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Adding your first product

1

Select the products to add

In your available products list (Replic or Shopify app), select the product or products you want to sync.
2

Optional: connect an existing product

If you are looking to connect one of your existing product to a Replic product, select the product to connect and hit Connect to existing.
3

Review your new draft listing and make edits

The new product will now appear as draft in your Shopify admin product list. The product will also appear as draft in your synced product list in Replic.A single product usually appears in your store within a minute. While it imports, it shows Updating… in your list, and if you turned on the completion email you will also get one when the import finishes.When ready, you can set your product as active directly in your Shopify admin, in your Replic app or in your Replic Shopify integration.

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Troubleshooting

A single product usually takes under a minute. Large selections take longer: if you import or sync a large volume of products or products with very large images, the bulk import can take from several minutes up to an hour to complete.In the Shopify app and on the Replic Patterns lists, each product shows Updating… while it imports, then leaves the list (or shows its new status) as soon as it’s done. A banner counts how many products are done and about how much time is left. You can leave the page: the work continues, and the progress is still there when you come back.If a product can’t be imported, it shows Failed with the reason. When trying again can help, select Retry failed in the banner to import only the products that failed, even after reloading the page. A product that is still Updating… after about 25 minutes is marked Failed, so you can retry it. Products that were not imported for a reason you can’t retry (for example, the designer archived them) show Skipped with that reason. If one image’s filename extension doesn’t match the file, that image is left off and the product still imports.
Replic already sends web-sized images to keep your site fast. See “Why are imported images smaller than the designer’s originals?” below.
Replic skips images that are already on your Shopify product when you sync or update. Images you added yourself in Shopify are left alone. Occasionally, we cannot match images and this could create a duplicate. You can delete the extras if needed.
To keep your store fast, Replic sends web-sized images (about 2048 pixels on the longest side) instead of the designer’s full-size originals. Images that are already small are sent as they are.New imports get the web-sized images right away. For products already in your store, the lighter images arrive the next time you sync the product with images, and the existing image is updated in place rather than added again. Replic never changes images in your store unless you sync.
Images are resized for page speed, not for print. Designers’ large scale printing files are separate and are never resized.
Most designers use dynamic pricing to display prices for visitors with a different currency. Different platforms have different rules on how to calculate dynamic pricing. Currently, Replic uses a formula based on the exchange rate from this morning with an added conversion fee, rounded up to the nearest integer. This is close to the default formula for most stores on Shopify. If the designer is not on Shopify or used a different formula than the default, or if the exchange rate fluctuated enough since the morning, this could cause discrepancies.Ultimately, the imported retail price is minimum suggested retail price. You should set your prices in a way that makes sense for your store.
Before updating the prices, we recommended checking the designer’s wholesale terms in case they have specific requirements around minimum or maximum pricing. You can find their wholesale terms on their store profile, accessible from your partners page.
It depends on the designer. Most designers will have tax inclusive prices. However, North American designers will likely not have included taxes. When in doubt, check their website. We are hoping to be able to display whether prices are tax inclusive or tax exclusive soon.

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Designers adding or updating products

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Notifications

You will be notified whenever an approved supplier adds a new product or updates an existing product. For product updates, the notification will also tell you which changes were made specifically. For example: translation added, image removed, etc. You can decide whether or not you want to sync the product (fully or partially) on your website based on the changes. When the product has a translation in your shop’s primary language, the email and in-app notice use that translated title. Otherwise they use the designer’s original title.
For wholesale price changes, new sales for that product will be charged at the new price. Your next invoice might display multiple prices for one product if sales were recorded both before and after the change.

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File changes

By default, your customers will be notified if files are added or updated for a pattern. They will receive an email containing a note from the designer (if set by the designer) as well as a new link to re-download files if they wish to.

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Product archival

When a designer archives a product, that product will automatically be archived in your store and will no longer be available for sale. Unpaid sales will be invoiced on your next invoice, along with your other sales. Past customers will continue to be able to download their pattern from your store.

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Connecting pre-existing products

If you were already reselling digital patterns from designers on Replic before adding the app, and wish to manage the relationship through the app going forward, you can connect pre-existing products to Replic ones.

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Connecting an existing product

To connect a pre-existing Shopify product to a Replic product, head to your available products list (Replic or Shopify app) and select the product you want to connect. You can only select one product to connect at a time. Select Connect to existing product and select the product in your store you want to connect.
Don’t forget to remove the product from any previous app you were using to send files or customers will risk receiving two download link emails.

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How does it work

Connecting a product, instead of syncing it, will simply add the required tracking to your existing product listing in Shopify. This application will then recognize past and future sales as orders that require digital downloads. Past orders will not be charged. This allows you to keep existing listings along with any customizations you had added, as well as offer continuity with sales reporting and tracking within Shopify.

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Servicing past orders

When you disconnect a product from your pre-existing digital download app, customers who had previously received an email with a download link from that app will no longer be able to download their files via the link. There are two ways you can handle the support:
If you believe you will receive few support queries, you can manually resend an email through Replic every time. Additionally, if the order status download button is enabled in your download settings you could tell them to go to their order page (either by logging in through Shopify or you can resend the order confirmation email through the Shopify admin, which has a link to the page) where they will find a link to the new download page.
If you believe a lot of clients will reach out to you with complaints about broken links, you can decide to notify past clients that you have switched services and offer them an alternative way to download their files. For example, if the order status download button is enabled in your download settings, you can notify them they only need to log into their account or click on their order status link in their product confirmation email to access their files again.
We have found most customers (>85%) download their product the day of purchase. Less than 1% of customers will wait more than 30 days to click on their download link.

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Troubleshooting past-order sync

Connecting past orders to Replic starts automatically as soon as you connect a product but will take a few hours to complete. The sync is intentionally slow to give you additional time to connect all the products you need to connect. If you need the sync to start immediately, you can head to your import settings and select Backfill orders.