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Review past orders

You can review past orders details in your Replic Shopify orders list. On the order details page, accessible by selecting a specific order, you will find additional information regarding the order, including:
  • files for that order
  • when the email was sent and the last recorded email status: delivered, clicked, bounced, etc.
  • the number of times the customers attempted to download their files
Email status shows whether the customer received the download message. A bounced or failed status does not keep the order open in Replic once packages are ready — you will get a one-time store notification with next steps, and you can resend from this page after correcting the address. You do not need to retrigger Shopify fulfillment for a bounce. If the order had no customer email, Replic still completes its Shopify fulfillment request and marks that line incomplete. Add the email in Shopify, then resend from this page or retrigger fulfillment so the customer receives their download link. Order status in Replic (open / closed) is separate from Shopify fulfillment status. The order may be closed in Replic while Shopify still shows the fulfillment as in progress, or the reverse during recovery.

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Resend download email

You will also have the ability to resend the customer their email, either to the current email attached to the order, or to a different email.
Turning off Send download email in download settings stops the automatic email after purchase. You can still resend from this page.

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Revoke product access

You can revoke access to one or multiple products in an order. When access is revoked, the customer will no longer be able to access their files from any of the download pages. Any new email with download links (resent by your store, by the customer — when expired —, or when a designer updates their products) will only include non-revoked products.

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Access product files for printing or support

There are several ways you can access a product’s files for printing or servicing.
You can add a quick files view table to your order details pages in your Shopify admin. This will show the files associated with the order for yourself and your staff. Head over to your download settings to learn more.
You can add a quick files view table to your product details pages in your Shopify admin. This will show the files associated with the product for yourself and your staff. Head over to your download settings to learn more.
Product files for a specific order are displayed on the Replic Shopify app order details page. To find the order, simply head to your Replic Shopify orders list and find the order you need to service.
Product files are always accessible through the product page in Replic. Simply head over to the pattern library and look for the product.