> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replic.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Servicing orders and offering support

> Lost emails, sales in your physical store and more.

## Review past orders

You can review past orders details in your [Replic Shopify
orders list](https://admin.shopify.com/apps/replic/app/orders).

On the order details page, accessible by selecting a specific order, you will find additional information regarding the order, including:

* files for that order
* when the email was sent and the last recorded email status: delivered, clicked, bounced, etc.
* the number of times the customers attempted to download their files

### Resend download email

You will also have the ability to resend the customer their email, either to the current email attached to the order, or to a different email.

<Warning>
  If you have disabled email fulfillment, you will not be able to resend emails
  to past customers.
</Warning>

### Revoke product access

You can revoke access to one or multiple products in an order. When access is revoked, the customer will no longer be able to access their files from any of the download pages. Any new email with download links (resent by your store, by the customer -- when expired --, or when a designer updates their products) will only include non-revoked products.

## Access product files for printing or support

There are several ways you can access a product's files for printing or servicing.

<AccordionGroup>
  <Accordion title="On the Shopify order page">
    You can add a quick files view table to your order details pages in your
    Shopify admin. This will show the files associated with the order for
    yourself and your staff. Head over to your [download
    settings](https://admin.shopify.com/apps/replic/app/settings/downloads) to
    learn more.
  </Accordion>

  <Accordion title="On the Shopify product page">
    You can add a quick files view table to your product details pages in your
    Shopify admin. This will show the files associated with the product for
    yourself and your staff. Head over to your [download
    settings](https://admin.shopify.com/apps/replic/app/settings/downloads) to
    learn more.
  </Accordion>

  <Accordion title="On the order page in your Replic Shopify app">
    Product files for a specific order are displayed on the Replic Shopify app
    order details page. To find the order, simply head to your [Replic Shopify
    orders list](https://admin.shopify.com/apps/replic/app/orders) and find the
    order you need to service.
  </Accordion>

  <Accordion title="On the product page in Replic">
    Product files are always accessible through the product page in Replic.
    Simply head over to the [pattern
    library](https://www.replic.ca/patterns/search) and look for the product.
  </Accordion>
</AccordionGroup>